Even now that we can only travel very limited, you can still expect a high service level. But sometimes we all have to be more creative. There are customers who have to start up their new machinery in this covid-19 time. Normally an engineer would visit onsite and assist. To enable starting up now we arranged extensive contact before the actual commissioning date. With online video connections and the Mush Comb engineer on one side and the local electrician and local operator on the other site. Step by step explanation and hoping that your internet connection doesn't fail. We can honestly say that we do not see this as a real future alternative, and we believe an onsite visit is the best option. However, we all have to make the best of the situation worldwide, and in this way we can still put the investments into operation, even if it takes a few extra days. Because reason for investment was to achieve higher productions and higher efficiency and those goals you don't want to postpone.
We all wish you the best. It is good to know that a Mush Comb engineer is ready behind the screen to provide support. Like our technical specialist Roel shown in action.
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